IABA, International Airline & Business Academy Dubai Knowledge Village Partner, www.kv.ae
PASSENGER SERVICE AGENT DIPLOMA

Total Modules : 18

Total Classes : 10

Each class of 2hours duration
[Classes - on Saturday, Monday & Wednesday between 1900 to 2100 hrs]

Course fee : AED 6000/-

Our faculty support

Well experienced Airline and Airport handling professionals who will guide you through the modules. Provide complete guidance, support, and mentoring. These Modules have been prepared by aviation trainers from UK and Corporate Travel Mangers from Multinational companies.
Course Benefit

Our training prepares you for a career to work in any domestic or International Airport as Customer Service, Handling Agent , counter check-in and as staff to work on the ramp.
SYLLABUS

Module 1: THE AVIATION INDUSTRY
Module 2: TYPES OF AIRLINES
Module 3: REGULATORY AUTHORITY
Module 4: GEOGRAPHY
Module 5: AIRPORT CODES
Module 6: TIME & TIME ZONES
Module 7: AVIATION TRMINOLOGY
Module 8: AIRCRAFT FAMILIARIZATION
Module 9: THEORY OF FLIGHT
Module 10: AIRPORT & GROUND PROCEDURES
Module 11: AIRPORT FLIGHT HANDLING AGENCIES
Module 12: CUSTOMER SERVICE
Module 13: TICKETING
Module 14: PASSPORTS & VISAS
Module 15: FOREIGN CURRENCY
Module 16: BAGGAGE
Module 17: AIRPORT SECURITY & EMERGENCY
Module 18: RAMP SAFETY


Please click here for the registration.

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